Refund policy

General Conditions

All requests for returns of unused products must be made within 1 year from the date of purchase.

All requests for returns of used products must be made within 6 months from the date of purchase.

Freight on returned merchandise must be paid by the customer.

Returned unused products must be unaltered, free of damages from the customer and in resalable condition.

All returned products will go through an inspection process and any credits for qualifying returned merchandise will be dependent upon inspection results.

Products found to be defective will either be repaired or replaced

Returns must have the following to be accepted:

-RGA#

-Reason(s) for return

-Item# and/or description of product(s)

All returned products must come shipped with a clear marked RGA#

 

Restocking Fees

All returns for stock/non-custom products are subject to a minimum 15% restocking fee.

All returns for custom/special* order products are subject to a minimum 30% restocking fee.

*Custom/Special Order Products include but are not limited to the following:

Items that have custom silk screening, paint, and/or any other custom print/laser-marking designs.

 

Non-Acceptable Returns

Non-acceptable returns include but are not limited to the following:

-Products that have special/custom arbor sizes

-Blades with over 20% segment use (over .2mm in wear)

-Products which have gone through normal wear and damage resulting from abuse, misuse and/or use of the product in an application for which it was unintended for

-Cup wheel products that are wobbling after 10% usage

 

All returns must be delivered to the following address:

 

Shinhan Diamond America, Inc.

900 S. Ajax Ave.

City of Industry, CA 91748